Privacy Policy

Last Updated: January 16, 2026

At Stay Booking (“we,” “our,” or “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, and related services. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide and improve our services.

Information You Provide

When you use our platform, you may provide:

• Name, email address, and phone number
• Billing and payment details
• Booking preferences and travel information
• Communications with our support team

Information Collected Automatically

When you interact with our website or app, we may collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, actions taken, session duration)

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve performance. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Facilitate and manage bookings
• Provide customer support and respond to inquiries
• Personalize your experience and recommendations
• Improve our platform, features, and performance
• Send important updates, confirmations, and (where permitted) promotional communications
• Comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service providers (e.g., payment processors, hosting providers, analytics tools)
• Booking partners (e.g., hotels or accommodation providers necessary to fulfill your reservation)
• Legal authorities, when required by law or to protect our rights

All partners and service providers are required to safeguard your information and use it only for authorized purposes.

4. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Fulfill legal and regulatory requirements
• Resolve disputes and enforce agreements

When your information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including encryption and secure data storage practices.

While we strive to protect your data, no system can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Object to or restrict certain processing

To exercise your rights, please contact us at:

hannahcooper@staybookingapp.com We will respond in accordance with applicable laws.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take steps to delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will post any updates on this page and revise the “Last Updated” date. Continued use of our services indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: hannahcooper@staybookingapp.com